Reallium Terms of Use
*Last Updated: March 1, 2026*
Welcome to Reallium! These Terms of Use (“Terms”) govern your access to and use of the Reallium software reseller platform, website, and any related services (collectively, the “Platform”).
By accessing or using the Platform, or by purchasing a subscription through Reallium, you (“User” or “Member”) agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.
You must be at least 18 years of age to use the Platform. By using the Platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
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1. The Reallium Platform
Reallium operates as an authorized reseller of third-party software applications, tools, and services (the “Third-Party Services”). We purchase subscriptions in bulk or secure special pricing and make them available to our Members. Reallium does not develop, own, or control the Third-Party Services.
2. Grant of License and Scope of Use
When you purchase a subscription through Reallium, you are acquiring a license to access and use the specific Third-Party Service for your internal business purposes only.
* No Ownership: This is the grant of a license, not a sale. You do not acquire any ownership interest, intellectual property rights, or source code rights in the Platform or any Third-Party Services.
* No Reselling (Anti-Arbitrage): You are strictly prohibited from reselling, sublicensing, distributing, trading, or otherwise commercializing any subscriptions or services purchased through Reallium. If you violate this provision, we may immediately cancel your purchase and deactivate your access to the product in question without a refund. You further agree to pay Reallium the amount of any revenue you received by violating this provision.
3. Pass-Through End-User License Agreements (EULAs)
Because Reallium is a reseller, your use of any Third-Party Service is also governed by the original software vendor’s own Terms of Service, End-User License Agreement (EULA), and Privacy Policy. By purchasing a subscription through Reallium, you agree to be bound by those third-party agreements. It is your responsibility to review and comply with the applicable Third-Party Provider’s terms. In the event of a conflict between these Terms and a Third-Party Provider’s EULA, the Third-Party Provider’s EULA shall govern with respect to the use of their specific software.
4. Accounts, Passwords, and Security
* You are responsible for maintaining the confidentiality of your login credentials for both the Reallium Platform and any Third-Party Services you access.
* You must notify us immediately of any unauthorized use of your account.
* You are responsible for all activity that occurs under your account, whether or not authorized by you.
* Reallium is not liable for any loss or damage arising from your failure to protect your login credentials.
5. Acceptable Use and Conduct
You agree not to use the Platform to:
* Violate any applicable law, regulation, or ordinance.
* Post or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
* Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
* Upload or transmit viruses, malware, or any other malicious code.
* Attempt to gain unauthorized access to the Platform, other accounts, or any related computer systems or networks.
* Use automated means (bots, scrapers, crawlers) to access the Platform without our express written permission.
* Interfere with or disrupt the Platform or servers or networks connected to the Platform.
* Collect or harvest any personally identifiable information from other users.
6. User Content
If the Platform permits you to post, submit, or display content (“User Content”), you retain ownership of your User Content, but you grant Reallium a non-exclusive, worldwide, royalty-free license to use, display, and distribute your User Content solely in connection with operating and providing the Platform. You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate any law or infringe any third-party rights.
7. Support and Maintenance Boundaries
* Reallium Support: Reallium provides first-line customer service related strictly to your Reallium account, billing inquiries, subscription renewals, and initial provisioning.
* Technical Support: Technical support regarding the functionality, bugs, or downtime of the software itself must be directed to the original Third-Party Provider, in accordance with their respective support policies. Reallium does not control the uptime, maintenance schedules, or feature changes of Third-Party Services and is not responsible for any disruption or modification of Third-Party Services.
8. Fees, Renewals, and Adjustments
* Pricing: All prices for subscriptions are as presented at checkout on the Platform. All fees are quoted in Canadian Dollars (CAD) unless otherwise stated.
* Renewals: Unless explicitly stated otherwise, your subscription will automatically renew at the end of its billing cycle at the then-current rate. You may cancel auto-renewal before the renewal date through your account settings or by contacting support.
* Fee Adjustments: Because Reallium relies on pricing from Third-Party Providers, we reserve the right to adjust our subscription fees. We will provide at least thirty (30) days’ notice prior to applying any fee increase to your recurring billing.
* Refunds: All purchases are final and non-refundable unless otherwise explicitly stated during the checkout process for a specific product, or unless required by applicable law.
* Taxes: You are responsible for any applicable taxes associated with your purchases. If Reallium is required to collect taxes, they will be added at checkout.
9. Intellectual Property and Confidentiality
You may not modify, reproduce, reverse engineer, decompile, or disassemble the Reallium Platform or any Third-Party Services. The trademarks, logos, and service marks displayed on the Platform are the property of Reallium or the respective Third-Party Providers and may not be used without the prior written consent of their respective owners.
10. Third-Party Links and Content
The Platform may contain links to third-party websites, content, or services that are not owned or controlled by Reallium. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Reallium shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services.
11. Copyright and Intellectual Property Infringement
If you believe that your copyrighted work or intellectual property has been infringed upon on the Platform, please notify us at legal@homelifehq.com with the following information:
* A description of the copyrighted work or intellectual property you claim has been infringed.
* A description of where the material is located on the Platform.
* Your contact information (address, telephone number, and email address).
* A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
* A statement, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
12. Termination and Suspension
* By Reallium: Reallium reserves the right, at our sole discretion, to suspend or terminate your account and access to any purchased subscriptions immediately, without notice or refund, if we determine that you have violated these Terms (specifically including, but not limited to, the prohibition on reselling) or the EULA of a Third-Party Provider.
* Vendor Discontinuation: We reserve the right to terminate your access to a specific subscription if the original vendor terminates our reseller agreement, ceases operations, or discontinues the product. In such an event, our liability is strictly limited to a prorated refund of any prepaid fees for the remaining term of the canceled subscription.
* Data Upon Termination: Upon termination, your right to access the Platform and all Third-Party Services provisioned through it ceases immediately. We are under no obligation to retain or provide you with any data stored within Third-Party Services. It is your responsibility to export or back up your data before termination, or to contact the Third-Party Provider directly to arrange a transfer.
13. Disclaimer of Warranties
THE PLATFORM AND ALL THIRD-PARTY SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. REALLIUM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR THE ACCURACY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REALLIUM, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM OR THIRD-PARTY SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM; (C) ANY CONTENT OBTAINED FROM THE PLATFORM; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
IN NO EVENT SHALL REALLIUM’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE TOTAL AMOUNT YOU PAID REALLIUM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
15. Indemnification
You agree to defend, indemnify, and hold harmless Reallium, its affiliates, directors, officers, employees, agents, and successors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to (a) your violation of these Terms; (b) your use of the Platform or Third-Party Services; (c) your User Content; or (d) your violation of any rights of another party.
16. Dispute Resolution and Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
* Informal Resolution First: Before filing a claim, you agree to try to resolve any dispute informally by contacting us at support@homelife.com. We will try to resolve the dispute informally by contacting you via email. If we are unable to resolve a dispute within sixty (60) days, either party may proceed to binding arbitration.
* Binding Arbitration: Any dispute, controversy, or claim arising out of, relating to, or in connection with these Terms that cannot be resolved informally shall be resolved by binding arbitration administered under the rules of the ADR Institute of Canada, Inc.
* Class Action Waiver: YOU AND REALLIUM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
17. Changes to these Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on the Platform and, where practicable, by sending you an email notification. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Platform.
18. General Provisions
* Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.
* Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the provincial or federal courts located in Toronto, Ontario, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
* Entire Agreement: These Terms, together with the Privacy Policy and any applicable Third-Party Provider EULAs, constitute the entire agreement between you and Reallium concerning your use of the Platform.
* Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
* Waiver: The failure of Reallium to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
* Assignment: You may not assign or transfer these Terms without Reallium’s prior written consent. Reallium may assign these Terms without restriction.
* Force Majeure: Reallium shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause that is beyond our reasonable control, including but not limited to acts of God, natural catastrophes, governmental acts, Internet disturbances, or power failures.
* Statute of Limitations: You agree that any claim or cause of action arising out of or related to use of the Platform or these Terms must be filed within one (1) year after such claim arose, or be forever barred.
19. Contact Us
If you have any questions about these Terms, please contact us at:
HomeLife Realty Services Inc.
Attn: Reallium Technologies Division
3500 Dufferin Street, Suite 200
Toronto, Ontario M3K 1N2
